Privacy policy

Last updated: October 24, 2026

At House of Novessa, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

Our online store is powered by Shopify.

1. Information We Collect

When you shop with us or use our website, we may collect:

  • Personal details: Your name, email address, phone number and billing or delivery address.

  • Order information: Products purchased, order history, returns and payment details.

  • Account information: Your account details, preferences and settings.

  • Technical information: Your IP address, browser, device information and website activity.

  • Communications: Messages you send to our customer support team.

Payment information is processed through our payment providers. We do not need access to your full payment card details to fulfil your order.

2. How We Use Your Information

We use your information to:

  • Process, fulfil and deliver your orders.

  • Manage payments, returns and refunds.

  • Provide customer support.

  • Improve our website and shopping experience.

  • Prevent fraud and protect our customers.

  • Send marketing communications where permitted.

  • Meet our legal obligations.

We only process personal information when we have a valid legal basis, such as fulfilling a contract, complying with legal obligations, pursuing legitimate interests or obtaining your consent.

3. Cookies

Our website uses cookies and similar technologies to support essential functions, understand website performance and improve your shopping experience.

With your consent, we may also use cookies for analytics and personalised advertising.

You can manage your cookie preferences through our website's cookie settings, where available, or your browser settings.

Non-essential cookies requiring consent will not be used unless you have provided that consent.

4. Sharing Your Information

We may share necessary personal information with trusted service providers, including:

  • Shopify, our ecommerce platform.

  • Payment processing providers.

  • Shipping and delivery partners.

  • Customer support providers.

  • Analytics and advertising partners, where applicable.

We only share information where necessary and subject to applicable data protection requirements.

We do not sell your personal information for money.

5. Shopify

Our store is hosted by Shopify, which processes certain personal information to provide and improve its services.

You can learn more about how Shopify handles personal information in its Consumer Privacy Policy.

Shopify may also process information independently for certain services and features.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we work to keep your information secure, no online system can guarantee absolute security.

7. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy.

This may include maintaining customer accounts, processing orders, meeting legal and tax obligations, resolving disputes and preventing fraud.

When information is no longer required, we securely delete or anonymise it, where appropriate.

8. Your Privacy Rights

Under applicable UK data protection laws, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your information.

  • Restrict or object to certain processing.

  • Request a copy of your information in a portable format.

  • Withdraw consent at any time where processing relies on consent.

These rights may be subject to legal exceptions.

To exercise your rights, contact Info@houseofnovessa.com.

We normally respond to valid requests within one month, as required by applicable law.

9. Marketing Communications

We may send you updates, offers and product information where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

Unsubscribing will not affect essential communications about your orders or account.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, we use appropriate safeguards, such as recognised adequacy regulations or approved contractual protections, to protect personal information transferred internationally.

11. Children's Privacy

Our website is not intended for children under 18.

We do not knowingly collect personal information from children for the purpose of providing our shopping services.

If you believe a child has provided us with personal information, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

13. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to raise a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO).

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.

Any updates will be published on this page with a revised date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, we're happy to help.

House of Novessa
Email: Info@houseofnovessa.com

For data protection purposes, the business operating House of Novessa is responsible for the personal information described in this policy, except where another organisation acts as an independent controller.