Shipping policy

Last updated: October 24, 2026

Thank you for shopping with House of Novessa. We want your order to arrive safely and your shopping experience to be as smooth as possible. Here's everything you need to know about shipping and delivery.

1. Order Processing

We aim to process all orders as quickly as possible.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details, where available.

Processing times may vary during busy periods, weekends and public holidays.

2. Shipping & Delivery

We currently ship to the United Kingdom.

Available shipping options and estimated delivery times are displayed at checkout or on our website before purchase.

Delivery times may vary depending on your location, customs processing and circumstances beyond our control.

Unless otherwise agreed, your order will be delivered within 30 days of the contract being made.

Your statutory rights regarding delayed or undelivered orders remain unaffected.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Free standard shipping may be available on selected orders, where advertised.

Any applicable delivery charges will be clearly communicated before payment.

4. Customs & Import Charges

As House of Novessa is based in the Netherlands, some orders may be shipped internationally.

Orders delivered to the United Kingdom may be subject to VAT, customs duties or import handling fees.

Where applicable, these charges will be displayed at checkout if collected by us.

If additional import charges are payable upon delivery, this will be clearly communicated before purchase.

Where duties and taxes are stated as prepaid, you won't be required to pay those charges again upon delivery.

Customs processing may occasionally affect delivery times.

5. Order Tracking

Once your order has shipped, we'll send you a confirmation email with tracking information, where available.

Tracking updates may take some time to appear.

If you need help locating your order, please contact us.

6. Incorrect Shipping Addresses

Please check your delivery details carefully before placing your order.

If you notice an error, contact us as soon as possible.

We'll do our best to update your address before dispatch, although changes cannot always be guaranteed.

7. Lost, Damaged or Delayed Orders

If your order arrives damaged, goes missing or is significantly delayed, please contact us.

We'll investigate the issue with the delivery provider and arrange an appropriate solution, including a replacement or refund where required by law.

We remain responsible for your order until it reaches you or someone you've nominated to receive it, except where applicable law provides otherwise.

8. Order Changes & Cancellations

Need to change or cancel your order?

Once your order has been dispatched, changes may no longer be possible.

Your statutory cancellation rights remain unaffected. Please see our Returns & Refunds Policy for further details.

9. Contact Us

Have a question about shipping or delivery? We're always happy to help.

House of Novessa
Operated by Novessa Hilversum Netherlands

Email: Info@houseofnovessa.com

Thank you for choosing House of Novessa.